• 5 stars: 1 (50%)
  • 4 stars: 0 (0%)
  • 3 stars: 1 (50%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
J
Jennifer W. (New York, US)
Disappointing

I wanted a big winter mug. The picture says 17oz. The box it came in said 14oz. I'm disappointed =-/

Hi Jennifer, thank you for bringing this to our attention, and we're so sorry for the disappointment. This is definitely not the experience that we want you to have when shopping with us. We sourced the product description and photos directly from the brand, but the box that arrived listed 14oz instead of the 17oz we had advertised. That's on us. We should have caught the discrepancy when the inventory came in, and we're correcting the listing now so this doesn't happen to another customer. We really appreciate you letting us know!

H
Heather

Amazing gift!!! Highly recommend this company!!! Beautifully packaged gift box! Shipped so quick!

Thank you so much Heather!! I'm so glad to hear the box arrived quickly and made a beautiful impression. Your recommendation means the world to us! 💕

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Send A Thoughtful Gift In 3 Easy Steps

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    1. Choose your perfect gift—curated or custom, & leave your message for the hand-written card.
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    2. Sit back while we package your gift to perfection and send it directly to their doorstep.
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    3. They feel seen, celebrated, and completely spoiled—and you didn’t even have to lift a finger.

Frequently Asked Questions

We currently ship to anywhere in the United States.

Luxe & Bloom gifts ship within 1-2 business days. If you choose expedited shipping, we will ship as soon as possible.

It is very important to us that your gifts arrive on time. However, once we drop your order off at UPS, it is out of our control, and we are not responsible for courier delays. 

*Please keep in mind when choosing expedited shipping, that the courier means business days. Weekend delivery is not available, even if it is listed at checkout. Orders placed on Saturday & Sunday will ship on Monday. 

You can include your message in the box at the top right of this page before you add your curated gift box to your cart. If you are building your own gift, you can add the message to whichever card you choose in our "Cards" section before adding it to your cart.

Never. We don’t include receipts or pricing inside our boxes—your gift will arrive beautifully packaged and ready to delight.

Absolutely! (as long as it will fit) Add both the curated gift box, and the gift item to your cart & we will make sure that it gets included in your gift. 

If you are unsure whether or not it will fit, you can always reach out to us via our chat box in the bottom right hand corner of the screen, or email us at hello@luxeandbloom.com.

Yes we do! We would love to work with you to design the perfect gift for your needs! Just email us at hello@luxeandbloom.com to get started!

The free shipping promo is good on any order going to the same address. Orders going to multiple addresses will need to pay regular shipping rates. (Excludes corporate orders)

Yes, we ship chocolate year-round and pack all chocolate items with cold packs to help keep them fresh in transit. However, once a package leaves our hands, we can't control temperatures during shipping, and ordering chocolate items is done at your own risk, especially during the warmer months.

We recommend selecting 2-day shipping for any order containing chocolate to minimize transit time and reduce the risk of melting.

Because melting is outside of our control once a package ships, Luxe & Bloom cannot guarantee the quality of chocolate upon delivery and is unable to issue refunds or replacements for melting, even when cold packs are used.

We take great care to make sure that your gift arrives looking great, but if it arrives damaged due to shipping, please contact us right away at hello@luxeandbloom.com. We’ll make it right.